Omnichannel Capabilities

At PharmaRelations Omnichannel Solutions, we help you create more and better omnichannel customer engagements. Our consultants have solid backgrounds in CRM and digital tools within the pharma industry. We are active in all four Nordic countries; Denmark, Norway, Sweden, and Finland.

We want to partner with your organization to lead the omnichannel transformation and accelerate the digital capabilities of our industry. Let’s discuss it!

We are driven by 5 pillars: Strategic omnichannel, patient centricity, skill development, co-creation, and data-driven. Read below our out-of-the-box services or contact us to discuss your specific needs. We want to partner with your organization to lead the omnichannel transformation and accelerate the digital capabilities of our industry. Let’s discuss!


Strategic Omnichannel

We aim to support our clients to achieve organizational goals by developing and maintaining a sustainable competitive omnichannel strategy.

  • Omnichannel audit
  • Scenario planning
  • Brand plan workshop
  • Innovation lab

Patient Centricity

Let's go deeper into understanding the holistic patient pathway and identify the characteristics of the key personas involved.

  •    User stories workshop
  •    Persona workshop
  •    Setting up your social media listening tools
  •    Social media specialist


Co-creation

Embrace value creation by taking advantage of crowd wisdom.

  • Agile marketing team
  • Project managers
  • SCRUM master
  • Content creation workshop


Skill Development

We want to become a strategic partner in building a patient-centered omnichannel organization.

  • Skill mapping
  • Omnichannel consultant
  • Content developer
  • Omnichannel specialist
  • Omnichannel training
  • Digital rep/MSL


Data Driven

Expanding the use of data-based platforms and media, and generating information to support decision making.

  • Dashboard creation
  • Data analyst
  • CRM Optimization


Take a look at our recommendations and easy next steps to boost your omnichannel capabilities.

Test our omnichannel self-assessment tool

 

Contact us to find out more about our omnichannel solutions:

Anders Tjerngren
anders.tjerngren@pharmarelations.se
+46 70 165 22 79

Marie Palacios
marie.palacios@pharmarelations.se
+46 760 37 82 99

Anders Tjerngren
Head of Commercial Interim
Contact Anders